 |  |  | I wanted to send an email thanking your company for such wonderful customer service. I purchased a pair of XW athletic shoes for my son 2 months ago. Unfortunately, the shoes fell apart. I contacted your customer service department which not only happily sent me a replacement, but also upgraded the shipping. I will definitely make my purchases through Zappos in the future and plan to share this with friends who are looking for a place to shop. Heidi P. |  | ~ Heidi P., May 21 2008
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