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 |  | Hello Zappos, You all are the greatest. I just got your email saying you had upgraded the shipping for my latest order at no cost to me, and once again you all have made my day. My very first order with you was for shoes for my wedding. After the great experience you gave me for that incredibly-important-to-me order, I swore I would be a customer for life. This current order is for my baby's very first shoes as he transitions to walking, so again, another big life moment and Zappos exceeds my expectations. Thanks so much. Theresa |  | ~ Theresa, April 21 2009
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