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| Customer Rating/Review
Kenneth Cole New York KC6001
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look:
2008-04-09 18:39:28 Kenneth Cole New York KC6001
Reviewer:
Joel I
from NYC
Overall:
Comfort:
Look:
Excellent choice -
They look and feel great. Very comfortable considering I have a big head. Worth every penny.
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 |  | Good Morning,
It's been a while. I hope all is well with you and yours. This morning I received a pair of shoes back from one of your customers. I have to admit I was at a loss because I've not had a customer return shoes, purchased from you, directly to us. I called the number on the enclosed paper. (Good music by the way). My call was taken by a young man in your Call Center. And, that brings me to the point of this missive. I want to commend him on the way he handled my situation. He'd never dealt with a vendor return and wasn't quite sure what to do or how to proceed but proceed he did. He was very pleasant and very efficient. I am currently awaiting a UPS label which is being emailed to me. Being in Customer Service myself I am perhaps more aware than your average person of service. And, so many times, a good experience goes unmentioned with only the unpleasant highlighted. So, give him an "attaboy" from me. Please.
Thanks,
Sue K. |  | ~ Sue K., June 05 2008
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