 |  |  | Lots of complaints about the overnight shipping policies changing on blogs etc... But what's the big deal? I just experienced a totally no-hassle exchange, and everything's arriving faster than ever! I understand if you can't guarantee overnight every single order; problems come up and as long as customer service stays informed and helpful (as they are now) customers should stay satisfied. Thanks a bunch. Emily K |  | ~ Emily K, April 25 2008
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