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 |  | Hi there, You guys are GREAT! Just love your service! I didn't know about the exchange process, so I returned the other and already ordered the smaller size. Of course when I went to order that new size, I also ordered another pair. So it's all good. When I was in the elevator bringing the return box downstairs, someone said to me, "Don't you LOVE Zappos?" The only problem with buying shoes on the internet is not being able to try them on. With free shipping, that removes that obstacle - very smart business. Thanks for giving me the access to the VIP site - I'll check it out right away. Thanks and have a great day! Susan |  | ~ Susan, May 27 2009
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