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| - Fit Survey:
- 100% of Fit Survey Respondents said this shoe
"Felt a half size smaller than marked". - 100% of Fit Survey Respondents said this shoe
"Felt true to width". - 50% of Fit Survey Respondents said this shoe had
"Moderate arch support".
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Write an online review and share your thoughts with other Zappos.com customers!
| 100% of Fit Survey respondents said this shoe "Felt a half size smaller than marked"
100% of Fit Survey respondents said this shoe "Felt true to width"
50% of Fit Survey respondents said this shoe had "Moderate arch support"
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 |  | Your team rocks! On Labor Day (9/1) I ordered two pairs of Hunter boots because I wasn't sure which was going to fit best. First off, I get an email the next day telling me I'm receiving my boots priority. So that day, 9/2, I received my boots – after ordering on a national holiday, no less! I was wowed! I tried on both pairs. The ones that were too small I knew I wanted to return. The other ones looked like they had been worn before. I easily printed the return label/form for the smaller boots. I called customer service for the exchange and they handled it effectively and efficiently. She told me to send back both pairs of boots and a new pair would be sent priority. I assumed she meant after Zappos had received the returns. Nope! In fact, I received the correct boots today, on 9/3. How crazy is that? To order boots on a holiday, 9/1, and have the entire receive-return-receive wrapped up 48 hours later? AWESOME! Thank you for your team's great service. I've ordered before and now am even more of a fan for the service I received when something isn't exactly right. And that telephone recording with you and Serena Williams! Brilliant! When you want to do one with a customer, I volunteer. Thanks, JP |  | ~ JP, September 03 2008
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