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 |  | Dear Zappos:
Got my Frye Campus 14 boots that day after I ordered them. I love that particular customer service upgrade. I live in Durango, Colorado which is fairly isolated and I am used to having to wait for awhile before I receive things I order via the internet. Somehow, you make the items I order magically materialize on my front step within what seems like moments AND at no charge to me. I love the boots and I heartily commend your customer service team. Secondary to your generous policies, I am a loyal Zappos customer and I recommend your company frequently. You rock. Thanks a lot!
Heidi K
|  | ~ Heidi K, May 04 2008
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