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| - Fit Survey:
- 84% of Fit Survey Respondents said this shoe
"Felt true to size". - 91% of Fit Survey Respondents said this shoe
"Felt true to width". - 86% of Fit Survey Respondents said this shoe had
"Moderate arch support".
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| | Do you own this product? ( Keen Napa )
Write an online review and share your thoughts with other Zappos.com customers!
| 84% of Fit Survey respondents said this shoe "Felt true to size"
91% of Fit Survey respondents said this shoe "Felt true to width"
86% of Fit Survey respondents said this shoe had "Moderate arch support"
Customer Rating/Review
Keen Napa
Number of reviews: 53
Average customer ratings:
Overall:
 Comfort: Look: 
2008-11-20 05:15:31 Keen Napa
Reviewer:
Anonymous
from Mass
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Love them!
I love these shoes. I now have 2 pair in 2 colors. They have a bit of a negative heel, which I like. I put them at 8 AM and wear them all day til dinner time. Never once a blister or sore spot.
2008-11-17 16:19:32 Keen Napa
Reviewer:
Fern R
from Eden, North Carolina
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
These shoes are very comfortable! I can wear them all day, and my feet feel great! Wonderful support! They are a bit hard to get on...you have to sit down to achieve that task!
Other shoes recommended by reviewer: Any Keen shoes or any Merrell shoes...both are great brands that shout comfort!
2008-11-05 08:00:34 Keen Napa
Reviewer:
Anonymous
from Atlanta, GA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
Not as wide as other Keen shoes that I have purchased.
Other shoes recommended by reviewer: Keen Briggs
2008-11-03 15:08:14 Keen Napa
Reviewer:
Anonymous
from Spokane, WA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Cute and comfy -
These shoes are great with jeans when you want that more casual look but without a sneaker. They are very comfy right out of the box. Lots of toe room. True to size. Really like them a lot.
Other shoes recommended by reviewer: clarks, roxy
2008-11-01 17:39:05 Keen Napa
Reviewer:
Anonymous
from Arlington, VA
Overall:
Comfort:
Look:
Comfy turned tight -
At first, I loved these shoes and wore them all the time. They fit well and were very cooshey and comfy. But after having them for 8 months or so, they are now very tight and uncomfortable. I have no idea why they changed so much and did not step in water or anything.
2008-10-30 12:56:21 Keen Napa
Reviewer:
Ms. S
from Nebraska
Overall:
Comfort:
Look:
Shoe Size: Felt a full size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
Unforgiving -
This is the most unforgiving shoe I have worn in a very long time. I do not look forward to having to wear them. They do not stretch or give...anywhere!
Other shoes recommended by reviewer: none
2008-10-22 10:20:15 Keen Napa
Reviewer:
Cheri W
from Washington State
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
My favorite shoe!
This is my new favorite shoe--I wear them every day. They are so comfortable, yet supportive that I can wear them to work as well as afternoon walks with my dog. I will buy more in the future!
Other shoes recommended by reviewer: Any Keen shoes
2008-10-21 20:28:01 Keen Napa
Reviewer:
Anonymous
from Massachusetts
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt true to width
Shoe Arch: No arch support
A little too small & stiff -
I usually wear a 9 in Keens. For some reason, I trusted the reviews here that the Napa is true to size and ordered an 8.5. They were a little too short and definitely too narrow for my wide feet. Plus they were stiff and not very comfortable right out of the box. If you swear by the Keen Presidio, you might want to skip this shoe.
2008-10-15 19:05:52 Keen Napa
Reviewer:
Queen S
from Dexter, Michigan
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt wider than marked
Shoe Arch: Excellent arch support
Nice -
I liked the look of this Keen shoe as it is a bit dressier than most Keens. I found it a bit stiff at first, but after wearing them a couple of times, they have softened nicely. They look great with jeans and slacks and in a pinch a person could go on a hike wearing these shoes. I normally wear a size 9 in Keens, but ordered an 8 1/2 because I thought they didn’t have the padding that the Targee has, which is what I usually wear and they fit perfectly. Lots of toe room and good arch support.
Other shoes recommended by reviewer: Keen, Born
2008-08-18 18:07:14 Keen Napa
Reviewer:
Anonymous
from San Francisco, California
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Very light weight. These shoes look like they would be heavy but they are so light! They are also very comfortable. I love that they have a lot of toe room. I am not so crazy about Keen's big rubber toe guards on the front of their shoes, but because these are black, they don't stick out as much. I definitely like these shoes.
Other shoes recommended by reviewer: Simple
2008-08-04 08:04:16 Keen Napa
Reviewer:
Anonymous
from Falls Church, Virginia
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Cute shoe but doesn't work with my orthotics -
I really like the look of these shoes, and the sizing was in line with other Keens I own. The problem with these for me is the back is cut lower than in my other Keens, and so the shoe slips on my heel when I wear my orthotics. I had to return them, which is a bummer since I have yet to see a pair I like better. If these were just a little deeper, they would be perfect.
Other shoes recommended by reviewer: Keen Calistoga--they're great!
2008-07-12 12:15:27 Keen Napa
Reviewer:
Andrea
from Bakersfield, CA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: No arch support
Keen Napa was not as comfortable as I had hoped. I have flat feet and walk on concrete eight hours a day, even adding orthotics didn't help with arch support and now my knees hurt all day. Really wish Keen would make a shoe for us that need a lot of arch support and a much thicker sole to cushion the foot for hours on concrete.
2008-05-18 18:44:39 Keen Napa
Reviewer:
Pat
from Tucson, AZ
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Great shoes and great service from Zappos!
I have had these shoes about 2 weeks and love them. They are great support. I need knee surgery and these shoes really support my feet! I wore them all over USC for graduation and still felt great at the end of the day. I wear an orthotic and it works with these shoes.
2008-05-13 07:15:05 Keen Napa
Reviewer:
Anonymous
from Boston, MA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Great shoes!
These shoes not only look nice, but are very comfortable and stable - I use orthotics in them and love them!
Other shoes recommended by reviewer: Bite shoes are also great
2008-04-29 12:51:35 Keen Napa
Reviewer:
Anonymous
from Gainesville, FL
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: Moderate arch support
Nice walking shoe, took several iterations though -
This is a very attractive walking shoe. It took me several iterations to get the right pair though, as the size 8 - which is normally my size for other Keen models - felt a half size too small. I think this model runs a bit narrower than the Keen sandals. It also took me two tries to get the right colour - the first one in the correct size that I was sent was marked as the "Rum Raisin" colour, but looked much browner rather than the raisin colour of the first (wrong size) pair. So I had them send me a third pair, which was much more reddish than the other, even though they were supposed to be the same colour.
The heel is a little lower than expected for this kind of shoe, but otherwise it's very comfortable. The colour batches can be a little tricky, and I recommend ordering a half size larger than normal if you (like me) have wide feet. But Zappos was very good and quick with all the exchanges it took to get just the right pair! Overall I am pleased with the shoes - I really wanted a pair of good closed walking shoes that *didn't* look like sneakers/trainers and these fit the bill!
2008-04-16 10:20:09 Keen Napa
Reviewer:
Anonymous
from Minneapolis, Minnesota
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Happy again -
I will admit to being a Keen fanatic. I am on my feet all day in a patient care setting. This shoe has good overall support and comfort. I took my brand new shoes on a 4 day walking tour of Chicago and have had no problems from the first day. I would ask the folks at Keen to make sure that they continue to provide shoes that focus on fit and support for those of us who still need a shoe that’s main purpose is function not fashion. Not all their shoes have the same support and comfort. I had tried 3 other models to no avail until this one arrived.
2008-03-30 11:08:26 Keen Napa
Reviewer:
Ilene
from Maryland, USA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Keen!!!!
The fit on this shoe is very good. The heel does NOT slip like some people say; they must have narrow heels as it fits my foot just fine. On the brown shoe the inside is creamy color and you can see that line of cream when you have dark socks on. I didn't like that and almost returned it. Instead I took a brown Sharpie marker and covered about 1/4 inch on the inside and it worked great. Now there is no light color lining the edge of the shoe. The fit is great and I could walk forever in them!!! I am taking them to Ireland with me to explore the countryside. I expect my feet to be happy. The shoe fit right out of the box. NO break-in period. Nice!
Other shoes recommended by reviewer: Any Keen shoe is a great shoe! This is my 3rd pair.
2008-03-28 19:29:01 Keen Napa
Reviewer:
Mrawson
from Pacific NW
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Another great pair of Keen's!
I have several different pairs of Keen's and these are one of the most comfortable. I have a wider foot and these feel great. The embossed flowers and wavy white threads give them a lot of style. Many compliments.
Other shoes recommended by reviewer: Keen Presidio
2008-03-23 05:27:42 Keen Napa
Reviewer:
Holly
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
I am spending 3 weeks in Germany and surrounding countries and wanted a pair of shoes that would look good with jeans or dress pants that I could walk all over medieval cities with. This shoe fit the bill. The first day I wore them they were slightly uncomfortable, but I took out the removable insole and I replaced them with my custom inserts and they were perfect.
2008-03-14 04:59:32 Keen Napa
Reviewer:
Anonymous
from Chicago
Overall:
Comfort:
Look:
Ouch!
I've had Keen sandals before and loved them. So I was surprised at my discomfort from these shoes. The back of the shoe comes in too much and rubs on my heels. I've gotten a big blister from these shoes. Too bad because they look great!
2008-02-26 12:39:50 Keen Napa
Reviewer:
Anonymous
from Chicago, IL
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Always Pleased With Keen -
You may need to remove the inner sole to use orthotics. With some shoes, I’ve been able to get away with just placing the insert on top of the manufacturers, but it is not so with this one.
Other shoes recommended by reviewer: Keen, New Balance, Clarks, Privo
2008-02-24 11:42:36 Keen Napa
Reviewer:
Tobelina
from Illinois
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
The perfect everyday casual shoe!
I own five pairs of Keens and this one is probably my favorite so far. They are my go-to shoes when it's too cold for sandals. They are great for walking, running errands, shopping all day, running around, being on your feet. Very, very comfortable and have good support. I liked these so well, I bought my mom the Napa boots for Christmas and she loves them, too. I have an autoimmune disease that affects my joints and connective tissues. This results in a lot of foot, ankle, knee, and hip issues and pain. I HAVE to have a comfy, supportive shoe or I literally cannot walk very well or very much. Keens in general are great for me. I love the wide toe box, the arch support, and the soft cushiony insoles. I also love that they come in sizes 10.5 AND 11 - both are such hard to find sizes in many brands. As far as the heel rubbing in the Napas - well, I have a super narrow, tiny heel and this is always a problem in EVERY closed-heel shoe I've ever owned. I use a jumbo sized band-aid on each heel for cushioning and it also add a little more width to keep my heel in the shoe. Works like a charm! I don't know what else to do with a 1.75" heel on a size 11 foot! The fit with these is very true to size IMO - I'm usually an 11 and the 11 in these fit perfect and felt broken-in right out of the box. I've never had to "break-in" a Keen shoe. I'll definitely be buying more Keens in the future. Thanks Zappos!
Other shoes recommended by reviewer: Other Keen styles, Birkenstock, Ugg, Born, Earth, Diesel - I love shoes a lot!
2008-02-18 08:03:29 Keen Napa
Reviewer:
Bobbi
from AZ
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Good everyday shoe -
I bought this looking for an everyday shoe. It was true to size and I love the casual look. Very comfortable. I would recommend this shoe.
Other shoes recommended by reviewer: Dansko and Keen
2008-02-17 18:19:28 Keen Napa
Reviewer:
Anonymous
from Fairfax, VA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Nice pick.
I love this shoe...especially the embossed flowers. 2 weeks after purchase I'm still trying to break them in however. I'm getting there, but they rub my heel a bit, so I'm looking forward to getting past that. Otherwise, they are very cool, though I wish these had the bungee laces like many of the other keens do.
2008-02-04 05:57:23 Keen Napa
Reviewer:
Anonymous
from Rochester, IL
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Love my Napa -
I recently purchased the Keen Napa and have been extremely satisfied with it. I have had a lot of foot problems and wear an orthotic in one shoe and it works well with that. Zappos’ service was outstanding.
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 |  | I just wanted to take the time to say, thank you very much! My recent purchase from your company was my first order, but will not be my last. I placed an order at approximately 10 PM on a Tuesday night and received my order at 2 PM the very next day. (I expected to wait 4-5 business days!) In this day and age of incompetence and lack luster performance, your company is a shinning example of what businesses should strive to be! Your hard work and dedication to customer service was not wasted on this customer! Thanks so much for a job well done! Respectfully, Ryan M. |  | ~ Ryan M., September 14 2008
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