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| Customer Rating/Review
Bumble Bags Diaper Bags Madeline Hanging Stroller/Backpack
Number of reviews: 1
Average customer ratings:
Overall:
 Comfort: Look:
2007-04-05 22:02:12 Bumble Bags Diaper Bags Madeline Hanging Stroller/Backpack
Reviewer:
Cara
from Bloomington, IN
Overall:
Comfort:
Look:
Madeline by Bumble is my favorite diaper bag -
I have had several diaper bags and Bumble Bags by far is my absolute favorite diaper bag. They are so lightweight which is great because I jam pack my bag. The fabric is so durable and easy to clean. I just wipe clean. I always get compliments on my Madeline bag wherever I go. Thanks Zappos for carrying them.
Other shoes recommended by reviewer: Bumble Car Seat Covers in any print!
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 |  | Hello, I wanted to tell you the story of my experience with your company. In May, I placed an order for a couple of items. Immediately upon purchase, I changed my mind about one of the items. I called customer service and they were able to remove the item from my order. Sure enough, when my merchandise arrived, just the item I wanted was included. The problem, however, was I had been charged for both of my original items. I placed a call to customer service and they immediately fixed the issue. A few moments later, an email arrived containing a $20 credit for future orders on your site. The customer service rep did not mention the credit when I called, so I was surprised and delighted by the gesture. A couple of months later, I decided to place another order and cash in my coupon. However, the checkout process was confusing and the order was placed before I could figure where to apply the coupon. Once again, I called customer service. Once again, they immediately fixed the problem and issued the credit to my checking account. Once again, I was pleased. A few moments later, I got another surprise email. Apparently, the shipping on my order had been upgraded to standard overnight. Once again, I was surprised and delighted. True to the promise, my order arrived the next day. My shopping experience with Zappos.com could have been a true nightmare, instead I've been converted to a customer for life. Kudos to your customer service team for their excellent responses and proactive measures to ensure I knew I was a valued customer. I wish other companies would follow your fine example. Sincerely, Robin P. |  | ~ Robin P., July 24 2008
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