Hello,
I want to thank you for your quick response to my problem. I did take you up on your offer to send me a replacement for the Clarksshoes I ordered. Double checking at the warehouse paid off. The pair I received was perfect. The shoes are beautiful and fit like a dream.
I really appreciate the convenient services you provided:
The fact that you transferred my original payment to the purchase of the new pair rather than placing a second charge on my credit card.
How you shipped the exchange order out right away, before receiving my return.
Providing free, easy return shipping via UPS.
Sending me an email confirmation when my return is completed.
I also appreciate the special service you offered me:
The $35.00 coupon for my next purchase at Zappos.
I returned the original pair of Clarksshoes to the UPS store on Saturday. According to the tracking # you should receive it tomorrow. With hindsight maybe it was a good thing that my first purchase had a problem. Because of it I was able to see firsthand your serious commitment to customer satisfaction. I am very pleased with my Zappos experience and look forward to many pleasant purchases in the future.
Your loyal customer,
Liz P.