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| - Fit Survey:
- 81% of Fit Survey Respondents said this shoe
"Felt true to size". - 87% of Fit Survey Respondents said this shoe
"Felt true to width". - 78% of Fit Survey Respondents said this shoe had
"Excellent arch support".
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| | Do you own this product? ( New Balance W992 )
Write an online review and share your thoughts with other Zappos.com customers!
| 81% of Fit Survey respondents said this shoe "Felt true to size"
87% of Fit Survey respondents said this shoe "Felt true to width"
78% of Fit Survey respondents said this shoe had "Excellent arch support"
Customer Rating/Review
New Balance W992
Number of reviews: 266
Average customer ratings:
Overall:
 Comfort: Look:
2009-08-29 14:32:35 New Balance W992
Reviewer:
Vicky Campagna
Overall:
Comfort:
Look:
I bought these in the navy/silver color combo and have been very happy with them. They are wearing exceedingly well and the navy color hides all of the scuff marks & dirt that are usually the bane of athletic shoes. I highly recommend this shoe!
2009-05-13 16:29:32 New Balance W992
Reviewer:
Anonymous
from Philly
Overall:
Comfort:
Look:
When I first moved to Philly, I had no inkling of the amount of walking I would be doing on a regular basis. I walk constantly - to school, to work, to get groceries - I walk everywhere I need to go. At first I was getting unbearable blisters every day. But then I noticed that no one on campus seemed to be limping around in excruciating pain and that they all seemed to be wearing the same sneakers - these guys. I winced at the price and finally ordered, thinking that these better be the most comfortable sneakers I've ever owned. Guess what - they are. I routinely walk 50 - 55 city blocks a day and have no foot pain at all. They took a little breaking in, but now they are all I wear. I will absolutely reorder when I need a new pair.
2009-05-02 14:43:33 New Balance W992
Reviewer:
Anonymous
from Atlanta
Overall:
Comfort:
Look:
This is not the shoe for you if you have a narrow heel. The medium widths had plenty of room in the toe box for me (even with the bunion on my left foot), however my heel would not stay in place no matter how many different ways I tied the laces. They were just unbearable to run in for more than 5 minutes, which is unfortunate because I really wanted these to be the fit I was looking for, especially with all the cushioning throughout. I almost kept them anyway, thinking I'd just use them for casual wear rather than running because I do like the gray/monotone look. But to my dismay, I soon found out that even normal wear was making my feet hurt, and I felt an odd pain in my heel that I never felt before. Oh well, I found a pair of Nike LunarTrainers off Zappos that are just absolutely perfect for my feet, and it was just a matter of finding the right fit. I can see where the NB W992s work for some, but just not for me.
2009-04-27 17:01:19 New Balance W992
Reviewer:
Christina
from Alabama
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Hooray for narrow shoes -
I typically have to buy a half size down because my feet are so narrow, so I really appreciate New Balance's range of available widths. These were comfortable right out of the box. My only (minor) complaint is that they come up a bit high in the back, which I've always found slightly uncomfortable.
2009-01-12 12:12:25 New Balance W992
Reviewer:
Anonymous
from Sterling, Virginia
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Smart looking shoe!
I'm a New Balance fan, but this was the first NB sneaker I had to return to Zappos. I never had so much heel slippage before in a NB sneaker, and unfortunately I had to return these. I was impressed by everything else including the stability around the ankle. This is an attractive looking sneaker and it doesn't make your feet look huge. If only there had been additional material in the heel like the NB 840 series and NB 926 sneakers, then I would have kept them. Thank you Zappos for making returns so easy.
Other brands recommended by reviewer: New Balance 845 walking shoe
2008-11-13 17:28:44 New Balance W992
Reviewer:
Diane
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Comfort at last!!!
My foot doctor recommended this shoe for me. I stand for 12 hours at a time in business and I have a heel spur and a pulled tendon. These shoes are so comfortable. I bought 1/2 size larger to accommodate an arch support but they are great, I really love them and am no longer in pain.
2008-11-10 09:35:41 New Balance W992
Reviewer:
Anonymous
from Connecticut
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
I love my 992's -
I have suffered from PF for over 18 months. I inserted my orthotics and have worn these shoes almost exclusively for the past few weeks. My pain has decreased by 80%! Amazing. Zappos was very easy to work with and I received my sneakers fast! I'm a very happy customer.
2008-10-30 12:13:02 New Balance W992
Reviewer:
Joanne
from New Jersey
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
The greatest workout shoe!
I love these sneakers! I'm already on my second pair. They are extremely comfortable & supportive for working out at the gym. I order a half size larger than my regular shoe size to accommodate socks.
2008-10-21 08:00:54 New Balance W992
Reviewer:
Anonymous
from Clovis, CA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
A Winner!
This shoe is a very nice, light, all-purpose shoe. Its cool mesh material helps when working out and its accommodated my orthotics quite nicely. I am quite happy with this New Balance shoe.
2008-10-17 16:15:18 New Balance W992
Reviewer:
Anonymous
from Chicago
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
New Balance 992 in Blue and a pair in White for Women -
They are perfectly wonderful! I have long and narrow feet and New Balance shoes always fit perfectly.
2008-10-10 07:27:17 New Balance W992
Reviewer:
Anonymous
from Lebanon, New Jersey
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt wider than marked
Shoe Arch: Moderate arch support
New Balance W992 -
I had just begun a rigorous walking workout that involves a 5 to 6 mile walk on pavement, much of which is uphill. I bought these shoes based upon the reviews on your site. Around the house and town they are fine. However, when I wore them on my walk I found them extremely uncomfortable. I gave them a few tries, thinking I needed to get used to them but I have now retired them completely. A walk that was enjoyable became very painful, the shoes were a deterrent. Not a good fit at all. Very hesitant to purchase a shoe that I can not try on beforehand again.
2008-10-03 12:48:07 New Balance W992
Reviewer:
Anonymous
Overall:
Comfort:
Look:
Shoe Size: Felt a half size larger than marked
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Try A Tongue Pad -
For those of you who feel the heel is too loose, you could try one of those felt tongue pads. The addition of a tongue pad may gently push you back into the heel and make the heel fit better. It worked for me. I love these shoes. I broke my foot this past summer and needed a shoe with some support and these work. They do run 1/2 size larger than marked.
2008-09-30 07:02:58 New Balance W992
Reviewer:
Anonymous
from Enterprise, Mississippi
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Love my 992s -
I love my new 992s in Grey, and kudos to Zappos for helping me get my hands on the narrow width! I've only ever had a couple of pairs of sneakers that fit my feet correctly and these are one of them. I find the greenish color on the heel kind of odd, but it doesn't take too much away from the look of the shoe. It seems to look like a slightly lighter grey in the pictures, but it is more of a sea foam green, so if you are buying this shoe for its looks, be aware of this.
2008-09-13 06:14:55 New Balance W992
Reviewer:
Brianne
from Virginia
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
If you're looking to relieve back pain, shin splints, and knee pain, I highly recommend these shoes. Although, I buy a pair every 3 months due to my job duties as a courier. The New Balance 992 is worth every penny!!!
2008-09-04 18:07:27 New Balance W992
Reviewer:
Anonymous
from Oregon
Overall:
Comfort:
Look:
Shoe Size: Felt a half size larger than marked
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Lots of cushioning maybe order a 1/2 size smaller -
I have high arch and wide feet. I have pretty much given up any kind of running, but I did the foot test of Zappos and studied the list of shoes and came to this one. It’s much more expensive than I wanted, but I figured it’s worth it if it can get me exercising more. It is very well made (In the USA) but I wish I would have ordered a 7.5 instead of an 8. Perhaps I'm just used to wearing 8 regular width- sizing up to accommodate width. I had already worn them so outside so I won't be able to return them and I don't think they will wear out anytime soon, so this purchase was a little bittersweet for me, alas, that is my fault. The shoe and Zappos are terrific!
PS: This shoe doesn't have arch support per se, but overall cushioning.
2008-09-02 14:24:52 New Balance W992
Reviewer:
Anonymous
from Carson City, NV
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Extremely satisfied - Love these shoes. No break in necessary, simply put them on and go. I wear orthotics and they fit just fine. I have only had them for about a month so don't know how long they will last; I tend to go through soles pretty quickly, however these look like they may hold up better than most. I hope so. The Zappos service was extraordinary. I placed my order in the afternoon and the shoes were delivered the next day, early afternoon.
2008-09-02 14:07:59 New Balance W992
Reviewer:
Andrea Donatucci
from Cranberry Township, PA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
What an awesome shoe! My daughter wears a uniform and it is very difficult to find a pretty basic shoe. This one is absolutely adorable with its quilted hearts! It is so light and comfortable. My daughter always complains about her shoes feeling too tight, too loose, whatever - but not this shoe. She put it on and it fit like a glove. If your Cinderella is difficult to please, definitely give this slipper a try!
2008-08-28 09:37:01 New Balance W992
Reviewer:
Ak
from Dallas, TX
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
I love New Balance -
Very comfortable shoe for running, walking and standing for long periods of time.
Other brands recommended by reviewer: Any New Balance
2008-08-21 10:43:23 New Balance W992
Reviewer:
Kari
from Southwest Michigan
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
The most comfortable shoes I own. This is just an outstanding shoe. Plenty of support, excellent styling (I love the way these shoes look), and lightweight too. New Balance always seems to have just the right shoes for my needs and Zappos always has the choices, sizes, and availability to keep me coming back. Thanks!
Other brands recommended by reviewer: Dansko, Softspots
2008-08-17 14:54:40 New Balance W992
Reviewer:
Anonymous
from Philadelphia, PA
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
Great for weak ankles -
I have always had problems with other sneakers due to my ankles turning in whenever I go over uneven pavement or rocky terrain. These sneakers keep them and my feet stable and makes for a balanced and even stride. They are a bit large and bulky looking, but the fit, comfort, and stability give it 5 stars.
2008-08-17 12:05:55 New Balance W992
Reviewer:
R McKenna
from Raleigh
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: No arch support
Yes... the boots have great style! And soft leather BUT it is true that they run wide and about a full size (or more) large. I usually wear an 8 or 8.5 so I ordered the size 39. So now I just ordered the 38 (which is equivalent to size 7 or 7.5 which I NEVER wear). I hope the 38's fit otherwise I'll have to return both pairs. I really like the & quote; funky & quote; cowboy style with the pointed toe and the studs (which are not too shiny) and the detailing with the leather.
2008-08-13 06:37:26 New Balance W992
Reviewer:
Camille
from New York City
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt narrower than marked
Shoe Arch: Excellent arch support
Love 'em, but alas, EE was still too tight -
I love these shoes for the shock absorption value, but even for an 11 extra wide (EE), they are still too narrow and New Balance doesn't make these in EEEE, which is really too bad. From what I read, there are lots of us out here who need these wider widths. I ended up purchasing the 1123s instead, which do come in EEEE and while they do fit, they don't compare to the shock absorption and look of the 992s, but alas, my feet have to fit in them. Everyone swears by the 992s and I'm sure I would as well, IF THEY MADE WIDER SIZES! I'm sorry to have to return them because I even liked the way they looked, which is a feat for an ll double-wide foot in sneakers! Zappos - you're the best.
Other brands recommended by reviewer: None compare to New Balance, in my opinion.
2008-08-12 13:56:10 New Balance W992
Reviewer:
Jessica S
from Portland, OR
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
AT LAST -
I have been looking for the perfect athletic shoes well... forever. Poor Zappos, I've bought and returned a bizillion pair. I love these shoes. They are way comfortable right out of the box. They feel substantial, sturdy. I bought the grey combo and while the picture shows the darker highlights to be almost greenish, they actually are a somewhat darker grey than the rest of the shoe. I think they are good looking and not at all wacky (not that I have anything against wacky sneaks, but these are not). I did notice that my huge size 12s did look big in these. Let's face it, they are big, but some shoes make them look a bit smaller. Not these, they're barges, but comfortable barges. I'm a happy camper. And Zappos, what really can one say, they're the best.
2008-08-11 20:07:42 New Balance W992
Reviewer:
Evelyn
from Central Florida
Overall:
Comfort:
Look:
Shoe Size: Felt true to size
Shoe Width: Felt true to width
Shoe Arch: Excellent arch support
After a year of trying on shoes that never felt good...
I finally just ordered the W992. The heel spur on my right foot only complicates my already hard-to-fit feet. Very high arches and a need for extra room in the heel added to a trend in shoes toward a low-profile for the heel… have made purchasing a new athletic shoe a major ordeal. For over a year I've been unable to find a shoe that felt good in the store but also held up to more than an hour's wear without causing pain. I ordered these shoes after reading many owner reviews of them and other style numbers; less than 36 hours later (Zappos surprised me with a shipping upgrade from standard for free to overnight also for free) the Fed-Ex truck pulled away from my door leaving me with very nice-looking shoes that required absolutely no break-in period to be completely comfortable without a single pressure-point for wear during twelve-hour shifts. I am beyond grateful. My very high arches are still routinely quiet after 14 hours in these shoes. The structure of the shoe is high enough in the back and roomy enough that there is no discomfort from my heel spur. I am going to be able to go back to the gym now that I have a shoe in which I can exercise without pain. GO New Balance - and GO ZAPPOS!!!
2008-08-10 08:40:10 New Balance W992
Reviewer:
Anonymous
from Brooklyn
Overall:
Comfort:
Look:
Shoe Size: Felt a half size smaller than marked
Shoe Width: Felt true to width
Shoe Arch: Moderate arch support
Best shoe out there -
I've been wearing this model for 6 or 7 years now. I work out a lot so I generally buy three or so pairs/year. For someone with a bad knee, bad hips, and foot problems, it is the best. I wear it for walking (on streets and treadmill), on the elliptical, and to do weights. Highly recommended.
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 |  | I just wanted to say thanks! I placed an order earlier this afternoon and later on this evening I get an email stating that my shipping was upgraded free of charge! Now that's customer service!! Thank you so much!
Rowell A. D.
|  | ~ Rowell A. D., August 19 2009
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