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 |  | Well, Zappos has done it again - in a good way! You are just absolutely amazing! If only all online and other retail shopping could be as positive as it is shopping with Zappos. If it was, I'm sure people would be more willing to spend in these tough times. Zappos is my first choice for footwear - even before checking my favorite local stores - because it's always such a fast, easy, and positive experience. I know you probably hear this again and again, but it's worth mentioning because I want you to know you're doing everything right, and I really appreciate it. Thank you for doing such a fabulous job and for making this customer feel very special - each and every time I order from you. I'm honored and delighted that you've asked me to be a Zappos VIP customer! That's like adding the richest, sweetest icing to an already very special cake. Thank you so much! Have a wonderful day, Lynn |  | ~ Lynn, May 26 2009
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