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Zappos does take "customer service" seriously. I could never find a company as accommodating as Zappos if I scoured the Internet for a lifetime. Of course I refer your company... to everyone I know - at work, among friends and family, and even strangers on the subway who compliment my attractive shoes. I can't count how many times I write out your web address for others. You should supply little calling cards in each pair of shoes so I can hand them out on your behalf. I love shoes and I especially love Zappos. Thank you so much. Barbara K.
~ Barbara K., June 11 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble