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 |  | I just wanted to mention that the service I received Zappos has been incredible. It is a pleasant surprise as a customer to see them bend over backward for me just to replace some shoelaces. I appreciate greatly the effort that your team put forward in getting me in touch with Resole America, and Resole America was quite prompt in their response to me. For both places, the customer is number one. It is for this reason why I am a huge fan of Zappos! Keep up the
great work.
Regards,
Jason |  | ~ Jason, August 14 2009
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