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 |  | Dear Zappos, I’m a new customer and just want to tell you I’m amazed by the quality of your excellent services. The delivery of the merchandise was highly efficient, and the
associate I talked to on the phone was truly professional. I’ve been shopping with some up-scale retail websites, but your customer service is really outstanding. I’m sure I’ll be coming back very often. Great job! Szuping L. |  | ~ Szuping L., August 26 2009
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