Zappos, after three tries, I finally found a shoe that fit and just wanted to say thank you for all the help you gave and all the trouble I was. If you ever have openings, I would love to work for you guys. I have worked for UPS for 31 yrs and am familiar with customers. I can honestly say that you guys top them all in satisfaction! The hard work that you do pays off. I am 100% satisfied every time I use Zappos. Thanks again, Patti D.