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 |  | Dear Zappos. First: Let me express sincere appreciation and GRATITUDE to an organization that is STILL able to understand Customer Service. My contacts with Zappos personnel were informative, exceptionally helpful, etc. The process of exchanging for a larger size went without fault. Secondly: You carry a good product line. Again, many thanks for a job well done! Respectfully, Robert G. |  | ~ Robert G., September 13 2009
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