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 |  | Good Morning, I placed an order for sneakers yesterday. Last night Zappos sent me an email saying that they were going to send it express at no additional charge. I really can’t tell you how much that meant to me. I am certain that I am not your best customer, but you have made me feel important to you. I have already told three people about how you have gone above & beyond to satisfy my needs (it’s still early so give me time) and I will make sure I tell everyone who will listen. Furthermore, I think your website is easy to navigate, you have great selection & unbeatable prices. Rock on, Zappos! Gaylen |  | ~ Gaylen, September 30 2009
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