Recently ordered a pair of Merrell Inbound Chukkas (8.5) which were too small...exchanged them for sz 9...again too small....You let me exchange them one more time for 9.5...great fit...All of this exchanging done by y'all with cheerful voices...overnight shipping (which blew me away!) and no extra cost (which I would have gladly paid for)...Bottom line...GREAT SERVICE...CHEERFUL HELP. Customer satisfaction!!!!! You guys helped write the book on that! Thank you...keep up the good work…
Norris G.