Dear Zappos Customer Service: On March 8, 2008, I placed my first order with Zappos and received a timely response regarding my order and shipment of Privo Iolite Stone Nubuck shoes. On March 10, 2008, I received my shoes! I am so thrilled by your service and I am very pleased with my new shoes. I have been looking for almost 18 months for "the perfect pair of neutral colored lightweight walking shoes" to wear on a walking vacation of Europe this summer and these shoes were perfect! There are no words in the English language to express my satisfaction and gratitude, so I will just have to say Thank You Very Much And Have A Great Day! Sincerely, Jill B.