I have used Zappos for years, but today after ordering my weekly pair of shoes, I was really bored so I decided to take a tour around your website. I visited the "blogs" tab and it was so refreshing. I heard that Zappos was a great place to work; had good group or team cohesion and the employees all were dedicated. The blogs really show that team spirit and dedication as well as the humor that helps run the company. This has to come from the top of the organization and obviously the one at the top knows how to motivate the work force in the right way.
The core values everyone speaks of obviously are felt and not just memorized. I am even more impressed with Zappos now than I was before. I thought you just did a really good job of shipping like lightening and processing my returns the same way. Now I know why all of that works so well. Everyone obviously likes their job or at least their company. It Shows!
I used to live in Dallas, Texas, but 7 years ago we moved to the boon docks 2 hours away so the internet has become my North Park Shopping Center and Zappos is at the top of my shopping list. The only problem I have - your boxes are so recognizable I can't fool my husband any more!
Thank you for the excellent job you do and the excellent service you provide!
Sue C
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Canadian Shoppers