 |  |  | Honestly, Zappos.com might be the best customer service-driven website I've ever come across, as well as amongst the most customer service-driven companies I've come across in my lifetime. Of course, I mention you to all of my acquaintances - and not just girlfriends, but also my boss and father-in-law. Thank you so much for shipping these boots to me. Although winter has mostly passed, I still can't wait to try them on. All the best, Mercedes |  | ~ Mercedes, April 24 2008
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