Thank you so much for upgrading my shipping at no cost to me. What a wonderful surprise when I read the email. I received my shoes today and they are so cute. I absolutely love them. I didn't expect them to be as comfortable as they are. I got them around 11 this morning at work and put them on right away and wore them all day. I have told everyone I was in contact with today about the customer service I have received from Zappos. Your customer service is something to brag about. Being in customer service myself, it was a joy shopping with you and I will buy all my shoes from you in the future. Again thank you. Sincerely, Cindy D. A loyal customer.