I just want to let you know how happy Thank you soooo much. I love my new shoes that I purchased through Zappos.com. I have ordered several more pair since then and all my friends are asking where I bought them. Not only am I singing your praises, but I am sending my friends your website link. The gentleman who was the service representative on this particular order was magnificent! He was so kind and helpful an expert and a professional in every imaginable way. If there is a way that you can thank him for me (sorry, I didn't get his name)... please tell him that I am very grateful for his help and that he did, indeed, save my vacation. Bravo. Cecelia B.