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Totally satisfied customer. I spoke with an intelligent customer relations fella who could not have been a more helpful, pleasant, aim to please person. I followed his good instructions, talked with another lady who handled all the product info, shipping, etc. I not only received my shoes in an expedient time frame, but, also e-mails keeping me posted on all procedures. Couldn't be more pleased. I own other Clarks sandals and will continue to buy the same. Thank you for such excellent service!