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 |  | Dear Zappos.com Customer Service, I just wanted to write and say a big "thank you" to you for the beyond positive experience I just had with you. I've always been a truly satisfied customer of Zappos.com, but this week you went above and beyond my expectations. After receiving a pair of shoes that were too small, I called for an exchange. Not only was it a simple process, the very next afternoon I had my new pair, and I had been upgraded to VIP status. Thank you, truly, for your consistent wonderful customer service. I will be a lifetime shopper with this company! Best, Jenny |  | ~ Jenny, May 29 2009
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