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Many of our customers and partners ask us, "What inspires the Zappos culture and the mantra POWERED by SERVICE?" In essence, "What WOWs Zappos?" One way we can share that with our community is the Zappos Library. Here you'll find a collection of books that get us fired up about our customers, the products we buy, and the world we live in. Each of these books can be found in the front lobby of our offices and are widely read and discussed throughout the company. We hope you'll be as WOW'd by them as we are.
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| Recently reviewed Zappos Library products:
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Zappos Library Putting the One Minute Manager to Work | Zappos Library Putting the One Minute Manager to Work
2009-07-06 09:26:21
Reviewer:Anonymous
from New Mexico
Overall Rating:
One Minute Manager -
I first read the One Minute Manager, then followed up with Putting the One Minute Manager to Work. Needless to say using the techniques outlined in this book helped me transform a struggling store into a very successful one today. Employees became engaged and attitudes, including mine took a 180. I was able to put it to use in 2 very different settings and received excellent results in both. Since then I've promoted within my company and continue to use most of these techniques today.
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Dr. Vik's Coaching 2009 Vision Planner + DVD Combo | Dr. Vik's Coaching 2009 Vision Planner + DVD Combo
2009-06-05 05:35:20
Reviewer:Casey P
from Milwaukee, WI
Overall Rating:
The DVD that comes with it is a little hokey, BUT it's almost worth it just to see the guy featured say "Spin it and win it!" (And then spin his spin it and win it medallion). The planner is actually really awesome. I've been using it for over a month now and it's done a TON to get me mind and time better organized. I totally recommend it if you're looking for a planner.
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Zappos Library The Three Laws of Performance | Zappos Library The Three Laws of Performance
2009-05-13 07:53:30
Reviewer:John B.
from Virginia
Overall Rating:
An incredibly powerful and revolutionary way to look at and impact organizational performance. It will turn on its head your notions of what makes an organization effective while at the same time being blindingly obvious once you read it. The question will be are the individuals in your company willing to take the risk and do the hard work required to let go of the past and create an amazing future that is not otherwise possible or imaginable.
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Zappos Library Who Moved My Cheese? | Zappos Library Who Moved My Cheese?
2008-05-17 08:55:55
Reviewer:Jamie M
from Zappos, Nevada
Overall Rating:
Who Moved My Cheese?
It's never too late to teach an old dog, or mouse, a new trick! Great book! I was burying my head in the sand when I was asked to read "Who Moved My Cheese?" during Zappos training. This book is a very easy read, but really hits home. It woke me up and I realized that just because your life has changed, it doesn't mean it has ended there!
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Zappos Library Who Moved My Cheese? | Zappos Library Who Moved My Cheese?
2008-03-21 07:29:13
Reviewer:Erin F
from Las Vegas, NV
Overall Rating:
It's all about finding new cheese!
I read this book during my first week of training and loved it so much I made my kids read it, too. It is simply written, yet conveys deep wisdom. After reading the book, I am constantly looking for ways to find new cheese and enjoy the search.
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Zappos Library Who Moved My Cheese? | Zappos Library Who Moved My Cheese?
2008-03-19 04:22:50
Reviewer:Cody
from Zappos
Overall Rating:
Awesome Book!
This book is very easy to read. It's a quick read and yet very insightful. You get an inside look at yourself and others without delving into deep psychology. I would recommend this book to anyone who is looking to find out what kind of person they really are...or at least what kind of mouse!
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Zappos Library Who Moved My Cheese? | Zappos Library Who Moved My Cheese?
2008-03-02 06:18:28
Reviewer:Pam T
from Nevada
Overall Rating:
Love this book! When I was in college I was asked to read “Who Moved My Cheese?” I never imagined then how this book would apply to my career and life until much later. Reading this book again was a great reminder of how important it is to embrace and drive change everyday. It's an easy read and highly recommend!
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 |  | Dear Zappos, I’m a new customer and just want to tell you I’m amazed by the quality of your excellent services. The delivery of the merchandise was highly efficient, and the
associate I talked to on the phone was truly professional. I’ve been shopping with some up-scale retail websites, but your customer service is really outstanding. I’m sure I’ll be coming back very often. Great job! Szuping L. |  | ~ Szuping L., August 26 2009
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