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The idea of putting a map onto luggage and the creation of the Prima Classe label are the work of Alviero Martini, who draws inspiration from his great passion for travel and maps. During a trip to Russia in 1987, Martini acquired an old map which he immediately thought to apply onto an old suitcase, thus creating the "prototype". Two years were needed to develop the idea and in 1989 the Classe line was presented to the American market, becoming an instant success the world over.
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 |  | Dear Zappos, I just wanted to drop a line and thank you for your excellent site, customer service, and free (both ways!) shipping... recently expedited at no extra cost, too! I have very hard-to-fit feet and often have to send things back multiple times before I find a shoe that makes me happy. It's gotten to the point in recent weeks, that when I place an order, I expect a notice to pop up saying, "Sorry, but we really don't want you as a customer anymore! You've reached your return limit around here." Instead, it's always the same pleasant service with no complaint. Thank you! I will continue to shop at Zappos for as long as you'll let me! Keep up the great work! Maryann C. |  | ~ Maryann C., June 11 2009
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