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Lifetime Warranty Information
1. Native Eyewear warrants that, if your Native sunglasses ever fail for any reason during standard use, we will repair or replace your sunglasses and incur all costs to ship them back to you within the United States. To make a claim, do NOT return your Natives to the store. Stores are NOT authorized to provide service under this warranty. Instead, return your sunglasses directly to Native, along with a completed Lifetime Warranty Claim Form, Proof Of Purchase and a $30 Processing Fee.
Lifetime Warranty Claim Form
• A completed claim form is REQUIRED to make a claim.
• Any missing or incomplete information will VOID the processing of your claim.
Proof Of Purchase (If you do NOT have a Proof of Purchase, click here.)
• Proof of Purchase is REQUIRED to make a claim and defined as follows:
o An original dated sales receipt from an Authorized Dealer clearly listing your Native purchase
OR
o The original UPC barcode from the Native sunglass box.
• The following items are NOT considered proof of purchase:
o Photocopies of either receipts or UPC barcodes.
o Bank, credit card or on-line statements.
o Receipts from any NON-Authorized Dealer (Internet included).
• Your original dated sales receipt and/or original UPC barcode will be returned to you with your warranty claim.
• Your Proof of Purchase must match the item(s) you are returning
under this warranty.
Processing fee
• The $30 processing fee is REQUIRED and must be included with each pair of sunglasses returned under this warranty.
• Polarized Lens Kits, purchased separately from your Native sunglasses, REQUIRE their own $30 processing fee.
• Payment may be made in the form of check or money order.
• All checks and money orders must be in US dollars and made payable to Native Eyewear.
Other suggestions
• We encourage you to send your Natives by a traceable method (such as insured mail or UPS), as Native is not responsible for lost or misdirected packages.
• Allow 3-4 weeks for delivery. For nondelivery or further information, e-mail us at warranty@nativeyewear.com.
We will reply within two (2) – three (3) business days.
• Visit nativeyewear.com for additional claim forms and a complete listing of Authorized Dealers.
2. Substitution / Discontinued Sunglasses: Before making a Lifetime Warranty claim, please visit nativeyewear.com to ensure your exact sunglasses are currently available (style name / frame & lens color combination). If your exact sunglasses are NOT currently available (discontinued), choose a new pair of sunglasses and indicate the substitution item # on your claim form. You can NOT choose a different style sunglass if your style is currently available. Simply choose a new frame & lens color combination within the style you are returning. In the case where your style is no longer available, you MUST follow the chart below. Style names and frame colors are printed on the inside of the left sidearm of ALL Native sunglasses.
Styles no longer Available (Discontinued):
Substitution styles:
Guru / Hexx / Streak / F-2 / Ryde / Ripp XP > Ripp / Ripp RS / Low Ryder
Nano / Nano³ > Nano²
• All substitutions are final. (NO exchanges for any reason, including fit, color or personal preference.)
3. Manufacturer’s Defects within the First Year of Purchase: If there is a defect in the materials or workmanship within the first year of purchase, Native Eyewear will return the $30 processing fee along with the repair or replacement of your Native sunglasses.
• Native Eyewear has the sole discretion to determine manufacturer's defects.
• Scratched lenses are NOT a manufacturer’s defect.
4. Scope and Duration of the Warranty: This warranty extends only to you, the original purchaser of these Native sunglasses, and lasts for the lifetime of your Native sunglasses. This warranty covers all parts of your Native sunglasses and applies to all types of defects or failure during standard use, except for the following:
• Loss of sunglasses is NOT covered.
• Standard use does NOT include use as protective eyewear for which safety glasses or goggles are required.
• This warranty does NOT cover prescription lenses. Native Eyewear is NOT responsible for returning to you your prescription lenses if received in connection with this warranty.
5. Limitation on Damages: For breach of any express or implied warranty on this product, the consumer is limited to the following damages: repair of the product or replacement with an identical or equivalent style, at the election of Native Eyewear. Native Eyewear is NOT liable for any other damages, such as special, incidental, punitive or consequential damages, resulting from use of this product. Note: some States do not allow the exclusion or limitation of special, incidental, punitive or consequential damages, so the above limitation or exclusion may not apply to you.
6. Reproduction of Customer Letters: Native Eyewear reserves the right to reproduce all or any portion of any customer letter and/or photograph received in connection with this warranty in its advertising or promotional materials without compensation to the customer. The submission of any letter along with a warranty claim will constitute a license permitting Native Eyewear use and reproduction of all or any portion of the customer letter in connection with its business.
7. This warranty gives you specific legal rights, and you may have other rights that vary from State to State.
8. This warranty extends to residents of the United States only and is subject to change. Visit nativeyewear.com for the most updated warranty information
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| Recently reviewed Native products:
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Native Hardtop XP™ | Native Hardtop XP™
2009-08-03 10:25:50
Reviewer:Anonymous
from Fort Collins
Overall Rating:
I am on my third replacement set of sunglasses, each pair has lasted less than 6 month. I purchased these sunglasses several years ago, and at first I really loved them. After about 2 months the plastic pin that held the temple in place broke, and I sent them in for replacement and was charged $20. The next pair had metal pins (this tells me that Native knew that there was a problem and charged me a replacement fee for defective sunglasses). This pair lasted a little under 6 months before the frame cracked lengthwise across the right brow. I sent these in for replacement and was this time charged $30 for for replacement, despite the fact that my warranty details stated that it would cost $20. At this point I wrote Native stating just how upset I was, and requesting that they at least refund me for the replacement, they never responded. The next pair of sunglasses were non-symmetrical and didn't fit right, the right ear piece popped off when the glasses were flexed in the slightest and, in addition to that, the reflex coating scratches with even the most careful use. So far these cheap crap glasses have cost me nearly $190, I am tempted to throw in the towel and buy a pair of Smith sunglasses, they have a better warranty and seem to be more durable. Do not buy these sunglasses unless you like to give away your money!
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Native Sprint™ Reflex Polarized | Native Sprint™ Reflex Polarized
2009-05-28 08:43:32
Reviewer:L B
from Florence, SC
Overall Rating:
Great sunglasses!
I finally have found a pair of great looking polarized sunglasses that fit me. I have a "flat Asian nose bridge" and it’s hard to find glasses that fit right. The only sunglasses that have ever worked are the Oakley "Asian Fit" line. However the styles are limited in polarized lens. The adjustable nose clips on these Native sunglasses make it able to have a perfect fit. They look very stylish and the lens makes everything look sharp and clear. I would highly recommend these sunglasses for women with that "Asian nose" that have a hard time finding glasses that fit.
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Native Solo Reflex Polarized | Native Solo Reflex Polarized
2009-05-23 07:09:56
Reviewer:OhSusanna
from Pittsburgh
Overall Rating:
These are wonderful! I have a small head and face. They are perfect and provide full coverage. Love them and would buy this brand again for sure. They are made very well.
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Native Hardtop XP™ | Native Hardtop XP™
2009-05-11 09:47:48
Reviewer:Agua602
from New York, NY
Overall Rating:
Best thing for active people -
I've had these for 5 years. I wear them to paddle competitively, run, kayak, and hiking. Absolutely easy to switch between lenses and so light! The straps are perfect if you tend to lose your sunglasses. When I'm not wearing them, I just have it like a necklace. I highly recommend these. They are worth the long term investment.
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Native Dash XP™ | Native Dash XP™
2008-07-21 08:07:31
Reviewer:Anonymous
from Newport, RI
Overall Rating:
This is my second pair of Native sunglasses. Excellent value and performance. I love the way they feel on, and I like that I can change lenses depending on needs. I use the clear lenses for playing squash. You will not be disappointed with this product.
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Native Dash SS™ | Native Dash SS™
2008-05-08 19:18:34
Reviewer:Anonymous
Overall Rating:
Great sunglasses -
Great fit, love the tortoise shell color. Lightweight, durable. Nice dark lenses for real sun protection.
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Native Hardtop XP™ | Native Hardtop XP™
2008-02-29 11:33:01
Reviewer:Herms
from Kahului, Maui
Overall Rating:
Natives are great -
I'm an active canoe paddler. The polarized glasses are great on the water. They're light, vented, and look cool. I used to wear Maui Jims, but lose a pair every year on the water - expensive. Found Native glasses on vacation in Seattle two years ago. There’s no local distributor in Maui. On-line purchases is the way to go. Mahalo.
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Native Silencer Reflex Lens | Native Silencer Reflex Lens
2007-09-12 15:04:26
Reviewer:Anonymous
from Massachusetts, North Shore
Overall Rating:
Nice -
Glasses are very nice...but smaller than I expected. I gave to my daughter because of their size. She loves them. Just wish they were a better fit on my squash...and I don't have a big fat face!
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Native Silencer® | Native Silencer®
2007-09-12 15:04:26
Reviewer:Anonymous
from Massachusetts, North Shore
Overall Rating:
Nice -
Glasses are very nice...but smaller than I expected. I gave to my daughter because of their size. She loves them. Just wish they were a better fit on my squash...and I don't have a big fat face!
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Native Silencer Reflex Lens | Native Silencer Reflex Lens
2007-06-28 05:16:52
Reviewer:J
Overall Rating:
Versatile -
These glasses are very versatile. I have way too many sunglasses but I always seem to reach for these early in the morning, high dusk they are the perfect fit...with shorts or business casual you can't miss. I have a small hard to fit face these are perfect. Thanks again Zappos as usual.
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Native Silencer® | Native Silencer®
2007-06-28 05:16:52
Reviewer:J
Overall Rating:
Versatile -
These glasses are very versatile. I have way too many sunglasses but I always seem to reach for these early in the morning, high dusk they are the perfect fit...with shorts or business casual you can't miss. I have a small hard to fit face these are perfect. Thanks again Zappos as usual.
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Native Dash SS™ | Native Dash SS™
2007-02-20 06:26:00
Reviewer:Anonymous
from Seattle
Overall Rating:
Excellent Sunglasses -
These sunglasses fit very nice and are light weight. Perfect for outdoor athletics or just looking good. I bought them to run in, but don't want to "ruin" them because they look so good on.
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Native Dash SS Reflex Lens | Native Dash SS Reflex Lens
2007-02-15 19:46:15
Reviewer:Anonymous
from Georgia
Overall Rating:
This purchase from Zappos makes our third Native
Purchase. We love these glasses!!! They are very lightweight, comfortable and they hold up very well!!! Once again Zappos did an outstanding job!!
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Native Dash SS™ | Native Dash SS™
2007-02-15 19:46:15
Reviewer:Anonymous
from Georgia
Overall Rating:
This purchase from Zappos makes our third Native
Purchase. We love these glasses!!! They are very lightweight, comfortable and they hold up very well!!! Once again Zappos did an outstanding job!!
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 |  | I can't thank you enough! I have always had a difficult time finding comfortable shoes because I have a very narrow foot. I now have a medical foot issue that has progressed to the point of needing to replace nearly all of my shoes with relatively flat, well-made (translation: expensive) shoes to enable me just to walk without excessive pain. Needless to say, it is difficult to know immediately if a given shoe will both fit my narrow foot and not cause a great deal of pain after an hour of wear. Your free-return policy has been a true blessing to me. It is not easy to spend $170.00 on a pair of shoes that may hurt my feet after an hour and be unwearable if those shoes cannot be returned easily. The specialty shoe store in my area is great, but they offer a limited selection and any special orders can only be returned with a 15% restocking fee. Other online shoe stores require me to pay the return shipping fee and cannot begin to match the customer service that you provide. This can get costly and time consuming when one has the type of issues I have and needs to replace an entire wardrobe of shoes with well-built shoes. I have to say, even if I did not have foot issues, Zappos would be my shoe store for the selection and great customer service alone. Additionally, you offer such quick shipping, the best customer service I have found in as long as I can remember and great selection. I am incredibly happy that I was told about Zappos. You have simplified this part of my life, and believe me, with my foot pain, that is a very large part of my life. I have written other thank you notes to Zappos as well, but I wanted to send a special note of thanks for the quick shipping. I will continue to rave about Zappos to friends and family! Thanks again, Barb D. |  | ~ Barb D., September 28 2009
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