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Just a quick note to say that my experience with Zappos has been wonderful. Your staff is so helpful, and ordering or exchanging (like I had to do) has been so easy that you definitely have my business again and again. It’s so hard to find a business as good as yours these days and I thought you should know that. THANK YOU again for making it so easy for me. I am very busy on a daily basis and you have made it easy and quick.
~ Elaine S., October 12 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble