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Every time I order from Zappos it's a sure thing. I never have to wonder if they'll get the order right or when I'll receive it. The customer service is the best of any company I've ever worked with. The entire process is painless. If for any reason the order doesn't work out, Zappos is amazing about returns/exchanges, they pay for shipping and their response is fast and accurate. As a mother of 5, accuracy and expediency are vital. Zappos is my silver bullet and I no longer have to even leave the house to take my kids shopping for shoes. I highly recommend Zappos to anyone and everyone.
~ Ann E, September 14 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble