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I have recently purchased several shoes with you guys and want to congratulate your entire staff due to the extremely high level of service Zappos offers. I recently bought a set of Cole Haans used them for a couple of weeks and they started to bother my right toe, I called and they sent a new pair with no hassles, that's SERVICE. Many people always complain and fail to congratulate when things are done right, you guys are great, and I am letting everyone know that Zappos is the place to buy shoes. Thanks, Eddie C.
~ Eddie C., April 15 2009

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Zappos Core Values:

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  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
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