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    I watched an interview with the head of Zappos once and was very impressed with his strategy of "customer service”. What impressed me was how he executes it, hires for it, sets expectations for it, and makes it real to the customer. When asked what Zappos (shoes) might do in the future, he said that anywhere customer service could be a competitive advantage was a potential target for Zappos. They have this strategy down right. "Light has one law: it shines wherever it is admitted." Watchman Nee Regards, Tom S.
    ~ Tom S., April 29 2009

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    Zappos Core Values:

    1. Deliver WOW Through Service
    2. Embrace and Drive Change
    3. Create Fun and A Little Weirdness
    4. Be Adventurous, Creative, and Open-Minded
    5. Pursue Growth and Learning
    6. Build Open and Honest Relationships With Communication
    7. Build a Positive Team and Family Spirit
    8. Do More With Less
    9. Be Passionate and Determined
    10. Be Humble