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 |  | Dear Loyalty Team, In this age of nameless and faceless communications with consumers, Zappos is a treat. Your offer to upgrade my shipping at no cost is wonderful. The shoes I've ordered from you in the past have been great – quality has been consistently excellent. And, the few times I've had to return shoes, you have informed me of arrival and such in a very timely manner. I just wanted to say thank you. I'll certainly check Zappos first every time when I need shoes of any kind. |  | ~ Ellen W., October 12 2009
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