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Hi, I have just placed my second order with your site and felt compelled to write and tell you how impressed I am!! Your upgraded shipping, free return shipping and HUGE selection of merchandise has convinced me that your website is the ONLY online place to shop. While I have been shopping on the internet for years, more often than not I¹m frustrated and disappointed. I don’t like having to pay to try things on (as is the case when I order something that doesn¹t fit and I must pay to send it back) and I often have to wait 10 days or longer to receive my merchandise. NOT so with my Zappos orders! I have been sharing my enthusiasm with all my friends... I hope the increase in your business will enable you to continue to serve your customers in this manner for a long time to come!! Sincerely, Tammy R
~ Tammy R, May 20 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble