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Hello, I just want to say how unbelievable your customer service was. I am getting married on June 26th and I could not find the shoes that I wanted. I called and your customer service representative was so kind and understanding! She searched high and low for a shoe in my size and the color I needed for my wedding in a shoe that I feel in love with. She even went a step further and upgraded me to overnight shipping at no charge! Can I just say that I will not order another shoe from anywhere else! I am telling everyone about your remarkable service. Kudos to you and your team, keep up the good work! I work at a 5 star and 5 diamond resort in Newport Coast, CA and I am very particular about customer service and your service WOWed me. Thanks again Zappos! Gabriella C.
~ Gabriella C., April 23 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
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  10. Be Humble