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 |  | Dear Zappos,
I have to be honest; when I read some of your customer testimonials I thought they sounded almost made up to me. But now, I'm a believer. I am a cancer survivor. Due to the chemotherapy I received, I suffer from a condition called edema, which causes my feet and ankles to swell at times. I always purchased medium width shoes before, but I purchased 2 pairs of sandals from you and they did not fit. Because of your generous return policy I was finally able to find a pair of sandals that fit. (On the third try). And unbelievably, I ordered my third pair of sandals on Saturday and they arrived on Monday. This is unheard of!! If I wasn't so pleased I'd be speechless. You have earned a new customer. And I will tell all my friends and family about you. Thank you very much.
Michel H. |  | ~ Michel H., August 11 2009
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