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I just wanted to send an email to tell you how wonderful your company is and how satisfied I am and have been in the past with you! Even though I have only ordered from Zappos three times, I love the quality of the merchandise I have received and especially love the upgrade to overnight shipping!!! What an excellent company you are. I have already spread the word and plan to shop many many more times at Zappos! My only wish is that you had a store in Pennsylvania to meet some of your staff. With such great service, I bet your staff is well pleased working there as well! Excellent service and satisfaction guaranteed every time!! Thanks again! I am truly a satisfied customer!!! Alea W.
~ Alea W., September 25 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble