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Hi! Thank you so much for your prompt response. I want to extend a HUGE "THANK YOU" for providing the best customer service I have received in years. I appreciate the effort and thought that went into resolving my situation. You have made me very happy with the solution you came up with. I am moving soon to another state, which is why I bought the sandals, and feared a complete hassle trying to return and exchange the item I ordered. I already received the replacement pair and they are in perfect condition. Thank you so much for ending my fears. I will be a lifetime customer of Zappos.com and will surely recommend your site to everyone I know. Shawna
~ Shawna, April 20 2009

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