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I have had the worst year of my life (hopefully, the future can't get worse) and you guys ALWAYS come through for me. I actually cried when your email said my order is coming SOONER. Zappos, it is the little things in life, such as customer service and being human that make you different - which is also why I always use you when I can. Thank you, thank you. And Happy Thanksgiving to a great staff that deserves it! Lynn
~ Lynn, November 21 2009

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