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 |  | Zappos.com Customer Loyalty Team, To say that I am impressed is an understatement. A friend recommended Zappos.com to me and my boots where my first purchase; my beautiful handbag my second. Not only did my purchases arrive within a day, when I thought it would take four to five, the ease with which returns are possible (the larger tote made me look like an elf so I downsized) guarantee I will be shopping with you again! As I said in my original e-mail, I have only worn the boots several times, but I have had countless people ask where I got them and have directed them your way. Yesterday the lady that checked me out at a store could not stop talking about my bag and when I told her where and how I got it she asked for the website and I promptly wrote it down for her. Thank you again for your understanding regarding my purchase. I truly look forward to doing business with you in the future! (I have already bookmarked several items for my husband; hey Christmas is coming!) Thank you again! Sincerely, Doreen H. |  | ~ Doreen H., September 29 2009
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