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    Dear Zappos, I want to thank you for your incredible service. I ordered a pair of shoes on Monday (Labor Day) and received them on Thursday morning--- don't know how you did it, as I live in a small city 50 miles west of Albany, NY. Sincerely, Rosemary B. P.S.-- Just been reading the great article in the new New Yorker --- sounds like a fun place to work!!
    ~ Rosemary B., September 11 2009

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