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Dear Zappos, You definitely have the best customer service I have ever experienced. Your selection of shoes and sizes is phenomenal. I wear between a women's 11 and 12 and you actually have an 11.5. My boys both wear a size 14 and my husband a 13, and we never have a problem finding fasionable shoes… but your free and fast delivery is incredible. I ordered a pair of shoes last night online and I received them today for free delivery. I will never go to a shoe or department store again. Those stores never have my size and I have to drive all over to find my size. Your prices are higher, but well worth it and I am willing to pay for your great service. Keep up the great service because I am telling all my friends, coworkers, and family to shop with you! Yolanda K.
~ Yolanda K., May 30 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble