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Zappos Customer Loyalty Team: Thank you so much for the follow-up email regarding my recent purchase from you. To say that your service is exceptional would be an understatement. I do not remember the last time I have been this impressed with a mail-order company. Because this purchase was my first, you sent the shoes over-night delivery so that I would have them more quickly - and with no charge to me. Extraordinary! I realize that this may seem a small thing for a business like yours, but this is what builds customer loyalty - and I am certainly one of them. I recently told the friend who had recommended Zappos to me about the excellent service and support you provided and she commented that she and her husband never buy shoes anywhere else. I now can understand why she feels this way. I appreciate your taking the time to write me. I simply could not be more pleased. Best wishes to you all, Barbara B.
~ Barbara B., March 17 2008

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