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 |  | You guys are amazing! I ordered some shoes late Sunday night, and Monday I received an email that you were upgrading my order from standard shipping to special priority processing, at no cost to me. This morning I received an email that the shoes are on their
way. Your culture of doing more than the customer expects is what makes shopping at Zappos.com such an enjoyable experience. I am currently redesigning a customer service
training program for 200 staff in a department at a large university, and Zappos.com will be one of my models. You do everything right. Thank you for being so great to do business with.
Pat D. |  | ~ Pat D., November 10 2009
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