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 |  | This is why I remain a Zappos customer. It's the little things like this, a bump in shipping priority, that makes the difference between an ordinary transaction and an extraordinary one. Now I'll be wearing my purchase sooner than expected. Your service policies ought to be a case study for business schools. I have rarely encountered such fanatical devotion to ensuring a positive customer experience. Other online and brick-and-mortar retailers should
take notice. Thank you very much.
Kindly,
Frederic H. R. |  | ~ Frederic H. R., August 06 2008
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