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ZAPPOS has *awesome* customer service! I do a large amount of online shopping, and unfortunately encounter some terrible customer service. I am a return customer of ZAPPOS because of your dedication to your customers! Believe me, it makes a difference! You guys are *terrific*! Keep up the great work! Thanks! Jan H.
~ Jan H., May 26 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble