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Dear Zappos, I just watched the video story about you online and I wanted to tell you how great it was! I have bought things from you many times, and although I have never spoken on the phone with any of you I want you to know that your positive energy somehow EEEKS out even through the virtual sale. I could not explain before HOW your company was so great, but now, after SEEING the workplace and "meeting" you all I understand now why every purchase I have made has been a positive experience! Keep up the great work and effort. You have the "old school" mentality of customer service blended with the modern techniques and technology of cyberspace! Thanks Zappos! You may quote me!!! Elizabeth P.
~ Elizabeth P., April 15 2009

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Zappos Core Values:

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