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Didn’t know where to send a note to the full staff so I’m putting it here. I haven’t shopped Zappos for a few years (how many Birkies can one gal wear at a time)! I’ve hunted and hunted for boots. Not much call for tall boots in the Phoenix area, but the styles changed this year so I wanted to get with it. I hate going to stores so I tried the internet, thought I found gold, but ended up returning because they were too loose or too tall or too short. The light bulb went off and I came back to Zappos and they had calf and height measurements listed - what a brilliant idea!!! I found black suede and grey leather and I had them at my front door a day later! How much better could it get: both pairs fit!!! Please post this for all employees so they can know their efforts are very much appreciated... you all could teach the rest of the corporate world how it should be done. Thanks again, Kirsten O.
~ Kirsten O., October 29 2009

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