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Zappos Customer Service, You probably hear mostly from people with complaints. I wanted to take a moment to send some positive feedback. Every order I have placed with Zappos has been a good experience. Many times you upgrade the shipping on your own and I have the item overnight (as occurred with an order I placed yesterday - the item is out for delivery already!) I am in business and know that that is not something you have to do; so I just wanted to say thank you. It's little things like that that make a good service a great service. Many people or businesses don't realize that and wonder why their business suffers. Thank you again.
~ Rosemary C., October 22 2009

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